Shipping, returns & refunds

Shipping

I ship to the United States and Canada only. Makers in other regions of the world, please visit my Etsy shop for bundled item + VAT pricing on the items I'm able to ship internationally.

I pack, ship, and take orders to the post office once a week. The specific day varies, but it can take up to 4-5 days for your order to ship. This helps me batch organize my work, as well as manage my family's risk of Covid-19 exposure.

Returns

I want you to be completely delighted with your purchase. If you are not, please contact me within 30 days of receiving your order, and I'll do my best to make it right. Mistakes can happen, and please know that I am well-known for my superior customer service.

Refunds

Running a small business during a pandemic means that I am not able to offer cash refunds for returns at this time. If you need to return something, you may do so within 30 days for store credit, with the exception of pre-orders. For all pre-orders, if I have not yet ordered supplies to make your item, you may have a full refund. If I have ordered supplies, you may have a 50% refund and 50% store credit.

policies updated January 2022