We usually pack orders on Tuesdays and Fridays. That said, we occasionally ship on other days and try our best to get orders on their way as quickly as we can. There are a few special cases where orders will take longer:
• Handles for project bags: These are sewn-to-order. If you've ordered a handle with your project bag, it adds about a week to the shipping timeframe.
• Preorders: Each preorder is unique. Some ship within two weeks, and others can take up to 4 to 6 weeks. The original product listing will give you an idea of the timeframe for that preorder, and I usually send a status update mid-way through your wait. Preorders placed during a new release generally take the longest to prepare because of a larger-than-normal influx of orders.
Shipping costs depend on the weight of your package and whether it ships by first class or priority mail. All orders over 15 ounces ship by priority mail because USPS rates for parcel mail are about the same as priority mail (crazy, but true).
Our current shipping rates are:
It's important to me that you are completely delighted with your purchase. If you are not, you may return it (or exchange it) within 30 days for a full refund. This policy applies to everything we make, including subscription boxes, mystery project bags, and preorders. If you need to make a return, please email me at firstname.lastname@example.org for a return shipping label.