General questions

No. I run Little Skein from my home studio, but you can meet me each February at Stitches West in Santa Clara. On even-numbered years, I have a booth and create a in-person shop for you with oodles of samples to try on, special edition yarns and more. On odd-numbered years, I attend as a knitter and do my best to attend the podcaster meet-up so we can say hello in person.

Bestsellers are restocked as I make more.

There's a monthly shop update on the first Saturday of each month.

New kits are released 3 to 4 times each year, and these release dates vary.

Sign up for my mailing list (link on the home page) to find out when something new is coming to the shop.

No. I make some things myself and also have a wonderful team to support me. I dye yarn, design fabric, and label each and every order myself. My team in San Francisco works at my studio and in their own homes, including my right-hand woman, my sewist, and my dye partner.

Mostly here in my San Francisco studio. Working with local and small businesses is really important to me. I go out of my way to use American and Canadian suppliers, and moreover, to partner with other small, independent makers.

Shipping

It depends. We pack orders on Tuesdays and Fridays, so it can take up to 4 days for your order to ship. (That said, we occasionally ship on other days and try our best to get orders on their way as quickly as we can.) There are a few special cases where orders will take longer:

• Handles for project bags: These are sewn-to-order. If you've ordered a handle with your project bag, it adds about a week to the shipping timeframe.

• Preorders: Each preorder is unique. Some ship within two weeks, and others can take up to 4 to 6 weeks. The original product listing will give you an idea of the timeframe for that preorder, and I usually send a status update mid-way through your wait. Preorders placed during a new release generally take the longest to prepare because of a larger-than-normal influx of orders.

Shipping costs depend on the weight of your package and whether it ships by first class or priority mail. All orders over 15 ounces ship by priority mail because USPS rates for parcel mail are about the same as priority mail (crazy, but true).

No. I wish I could offer free shipping to knitters who place large orders (and I am so grateful for your business), but unfortunately, the economics simply don't work for a very small business like mine.

Shipping rates are based on package weight, but glitches do happen. If you think your shipping rate is incorrect, email me at anne@littleskein.com. I'll double check the weight of your order and will happily refund any overage.

Yes!

If you've already placed multiple orders and would like them combined with extra shipping refunded, email me at anne@littleskein.com and let me know.

If you have an open order and want to place a new one, place your new order and check out with the coupon code COMBINESHIPPING. This will signal me to look for your earlier order, and you won't be charged for any additional shipping.

International orders

We ship everywhere! If you have a postal address anywhere on the globe, we can ship to you.

I am located in San Francisco, California, in the U.S. If you also live in California, I'll charge you sales tax.

If you live in a country other than the U.S., please note: If your country has a value-added tax (VAT), you are obligated to pay tax on your purchase. I do not include tax rates in my prices. I will offer this advice: Some international packages are not assessed VAT and delivered just as I ship them; however, you should be prepared for your package to be inspected and assessed VAT and/or import duties.

Refunds and exchanges

It's important to me that you are completely delighted with your purchase. If you are not, you may return it (or exchange it) within 30 days for a full refund. This policy applies to everything we make, including subscription boxes, mystery project bags, and preorders.

I'm so sorry! Email me at anne@littleskein.com and let me know about the shipping goof as soon as you can. I will send you the correct item(s) right away along with a postage-paid return envelope. We do our best to pack each order correctly, but mistakes can happen. I'll make it right as quickly as I can.

It's important to me that you are completely delighted with your purchase. If you are not, you may return it (or exchange it) within 30 days for a full refund. This policy applies to everything we make, including subscription boxes, mystery project bags, and preorders.

Subscription boxes

Little Stitches ships in March, May, July, September, and November. (5 per year)

Kindred Spirits ships in February, April, June, August, October and December. (6 per year)

We aim to ship around the 15th of the month, but it could be a few days before or after. You'll get an email with a tracking number when your box ships, and we also post in our Ravelry group when all the boxes are safely on their way.

Subscription boxes are a surprise, so if you don't like surprises, it's probably not a good idea to subscribe. That said, if you're ever disappointed by a box, our regular return policy applies: If you return your box within 30 days of receipt, we will issue a full refund.

Your credit card will be charged for your first box on the day you sign up. Continuing subscribers are charged on the 15th of the month before a box ships.

Log into your shop account and click on "Manage Subscription."

Please note: You will need to have a shop account and a subscription box account. If you signed up for a box, are trying to log in and it says you don't have an account, this simply means you don't have a shop account yet (even if you've ordered before; sometimes, customers order and don't set up an account — crazy but true!). If this happens to you, just set up a shop account and everything should work as intended. Or, email me at anne@littleskein.com, and I'll sort it out for you.

Log into your shop account, and click on "Manage Subscription."

If you cancel before the 15th of a shipping month, you will not receive any more boxes. If you cancel after the 15th of a shipping month, you'll be charged for and will receive the next box, but won't receive boxes thereafter.

Please note: You will need to have a shop account and a subscription box account. If you signed up for a box, are trying to log in and it says you don't have an account, this simply means you don't have a shop account yet (even if you've ordered before; sometimes, customers order and don't set up an account — crazy but true!). If this happens to you, just set up a shop account and everything should work as intended. Or, email me at anne@littleskein.com, and I'll sort it out for you.

Yes. You can skip up to one box per calendar year and still hold your spot. If you need to skip more than one box, I ask you to cancel and then re-sign up later.

Most likely. About a week after your box ships, subscribers get an email with a link to a special subscriber shop update. We always have full skeins of the yarn colors available and other items as we are able. Subscribers get to shop first, and we then list remaining items in the next shop update.

Unfortunately, no. We make full boxes only for subscribers and only in that particular month. But, we often have extras of items that are included in the box, and if so, they are listed in a regular shop update.

Yarn & project bag care

I do everything possible to ensure colorfastness and to minimize color bleeding. I follow best practices while dyeing to check and adjust pH levels, and I wash and rinse yarn fully after dyeing. For heavily saturated colors, I wash with synthrapol (a textile detergent that removes loose dye molecules) as an extra precaution. That said, the most powerful solvent is water and differences in water chemistry between my dye location and your home can be significant.

Whether or not "bleeding" will happen depends on the difference in chemistry between your local water and mine. Washing and rinsing in cold water will help to minimize any potential bleeding. There is an excellent article about how water affects color in this article in the June 2018 issue of Spin Off magazine, and if you are interested to learn more, I commend the article to you.

While most of my yarn bases are superwash, my experience is that your finished knitted item should be hand-washed or washed delicately in order to preserve color, longevity and size. I strongly recommend that you:

• Hand-wash or machine wash delicate

• Use cold water

• Use a pH-neutral wool wash

Your project bag is made from 100% cotton and cotton-linen fabric. The fabric is fully washable if you ever need to clean it, and my recommendations are as follows:

Spot cleaning preferred: I recommend spot cleaning with a Tide stick to gently rub out the stained area. Your bag is constructed with unwashed, heavyweight fabric. If you prefer this super-crisp fabric appearance, avoid immersing it in water and only spot clean.

Washing machine instructions: If the stained area is too large to be cleaned with a spot clean, then you may wash the bag on a gentle cycle with mild detergent and a cold water wash/cold water rinse. Your bag is sewn with unwashed but, for the most part, preshrunk fabric, so there will be only a minimum of shrinkage or warping. That said, your bag will need a firm pressing after it is washed. Use a very hot iron with steam.

Please note that the cotton-linen fabrics I use become softer and softer with each wash and grow into a beautifully "weathered" look. I adore this look and actually wash many of my personal bags to help them obtain it; however, if you prefer a super-crisp fabric, avoid a full wash.