FAQs about our subscription box

 

Why is Little Stitches sold out? We have a limited number of subscriber spots available based on our making capacity. We are so humbled by and grateful for the wonderful response our box has received, and are always trying to find ways to increase subscriber spots, while still retaining the high quality and intimate experience of our boxes.

When will new spots open up? We list new subscribers spots in the shop on the 15th of the month before a box ships, as follows:

February 15 for the March box
April 15 for the May box
June 15 for the July box
August 15 for the September box
October 15 for the November box
December 15 for the January box

The best way to be notified when new spots are open is to enter your email address on the product page, and you'll get a direct email the moment we have a spot open for you.

What if I don't like what's in the box? Little Stitches boxes are a surprise, with hand-picked and hand-crafted treasures chosen by us. If you don't like surprises, it's probably not a good idea to subscribe. And, if you're ever disappointed by a box, our regular return policy applies: If you return your box in new and unused condition within 30 days of receipt, we will issue a full refund.

When will I be billed?  Your credit card will be charged for your first box on the day you sign up, and for future boxes, on the 25th of the month before a box ships, so on the 25th of February, April, June, August, October, and/or December.

How can I confirm that I have an active subscription? Manage your subscription by first logging into your account, and then clicking on "Manage your subscriptions."

How do I cancel?  First, log into your account and then click on "Manage your subscriptions." (See above screenshot.)

Once I've subscribed, can I order more of items in my box? Most likely! About a week after your box ships, you'll get an email with a link to a special subscriber shop update. We always have full skeins of the yarn colors available and other items as we are able.

Can I order previous boxes? As we are able, we re-make extras from previous boxes. When previous boxes are available, they'll be offered, first, in our special subscriber shop update. If we have extra boxes available after subscriber orders, they'll be listed in a regular shop update. Be sure you're signed up for our newsletter, as we'll always give newsletter subscribers a heads-up when a previous box has gone into the shop.